These terms govern use of the Service Strike website, software platform, free trial, communications tools, payment features, and mobile app.
By accessing the Service Strike website, creating an account, starting a free trial, or using the platform, you agree to these Terms & Conditions. If you are using Service Strike on behalf of a company, you confirm that you have authority to bind that business to these terms.
Service Strike is designed for field service and home service businesses, including teams that manage scheduling, dispatching, customer communication, invoicing, payments, reporting, and technician workflows. You may use the platform only for lawful business purposes.
You agree to provide accurate, current, and complete information when registering for a trial or account. You are responsible for keeping your login credentials secure, controlling access to your workspace, and updating your business details when they change.
You are responsible for all activity that occurs under your account, including activity by employees, contractors, technicians, dispatchers, office staff, and any other users you invite or allow to access your workspace. You are responsible for setting permissions appropriately and for disabling access when a user should no longer have it.
Service Strike may offer free trials, setup assistance, or onboarding flows. Trial availability, duration, included features, and limitations may change over time. We may suspend or end a trial if the information submitted is inaccurate, incomplete, fraudulent, or violates these terms.
If you move from a free trial to a paid plan, you agree to the applicable pricing, billing cycle, taxes, and payment terms presented at signup or in a service order. Late or failed payments may lead to restricted features, suspension, or termination of access until the account is brought current.
If you enable payment features, card processing, on-site payments, or related financial services, those features may rely on third-party processors and their rules. You are responsible for supplying accurate business and payout information and for complying with processor requirements, chargeback rules, and applicable payment laws.
You retain responsibility for the customer, job, team, messaging, call, image, file, and payment-related data you upload or manage in Service Strike. You represent that you have the right to use that data and to share it with us for the purpose of operating, supporting, and improving the platform.
Service Strike may collect and use business, account, usage, device, location, and transaction-related information to operate the service, verify accounts, communicate with users, support payments, improve features, and protect against fraud or abuse. We may send transactional emails, verification codes, billing notices, and other service-related communications needed to run your account. Please also review our Privacy Policy.
Service Strike may use commercially reasonable measures to protect account and workspace information, but no system can be guaranteed completely secure or uninterrupted. You are responsible for maintaining your own records, exports, backups, and internal controls appropriate for your business, especially for customer records, financial data, messages, and job history.
Businesses using the Service Strike platform are solely responsible for obtaining and maintaining customer consent before sending SMS messages through the platform. If you use SMS, email integration, call recording, call masking, VoIP, in-app calling, review requests, or customer messaging tools, you are responsible for obtaining any legally required notices, permissions, and consents from your customers, leads, employees, and contractors. This includes any consent required for autodialed or prerecorded communications, marketing texts, customer notifications, and one-party or two-party call-recording laws that may apply in the jurisdictions where you operate. You are also responsible for complying with applicable telemarketing, privacy, and communications laws, including opt-in, opt-out, and recordkeeping requirements.
You may not use Service Strike to send unlawful or deceptive communications, interfere with the platform, attempt unauthorized access, upload malicious code, scrape other users' data, misuse payment tools, or operate the service in a way that violates law or the rights of others. We may investigate and act on suspected misuse.
Some Service Strike features may connect with third-party services such as payment processors, telephony providers, maps, email services, calendars, analytics tools, or other software integrations. Those services may have separate terms and privacy policies, and Service Strike is not responsible for their independent actions or downtime.
We may update, improve, replace, suspend, or discontinue features, designs, integrations, and workflows from time to time. While we aim to provide a reliable platform, Service Strike is offered on an as-available basis and may experience interruptions, maintenance windows, delays, or third-party service disruptions.
Service Strike and its website, software, branding, layouts, content, designs, and product features remain the property of Service Strike and its licensors. We grant you a limited, non-exclusive, revocable right to use the platform for your internal business operations during an active trial or subscription.
We may suspend or terminate access if you breach these terms, fail to pay applicable fees, create security risk, misuse communications or payment tools, or expose the platform or other users to harm. You may also stop using the platform at any time, but outstanding obligations that arose before termination will still apply.
Service Strike is provided without guarantees that the platform will be uninterrupted, error-free, or suitable for every business workflow. We do not guarantee business results, revenue outcomes, legal compliance, or that every integration, communication channel, or processor will always be available in every region.
To the maximum extent permitted by law, Service Strike will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, lost data, or interruption losses arising from use of the website or platform. Our total liability for claims related to the service will be limited to the amount paid by you to Service Strike for the service giving rise to the claim during the applicable period, if any.
You agree to defend, indemnify, and hold harmless Service Strike, its affiliates, and their officers, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses arising out of or related to your use of the platform, your data, your communications with customers or team members, your violation of these terms, or your violation of applicable law or third-party rights.
Service Strike will not be responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including internet outages, hosting failures, payment processor disruptions, telecommunications failures, labor disputes, natural disasters, acts of government, civil unrest, or other force majeure events.
Before filing a formal claim, both parties agree to try to resolve the dispute informally by written notice and a reasonable opportunity to discuss the issue. To the extent permitted by law, claims must be brought only on an individual basis and not as part of any class, consolidated, or representative action. Final venue, governing law details, and any arbitration language should be confirmed in Service Strike's production legal review and commercial documents.
Any provisions that by their nature should survive suspension or termination will remain in effect, including provisions relating to payments owed, intellectual property, data rights, disclaimers, limitation of liability, indemnification, disputes, and other accrued rights or obligations.
We may update these Terms & Conditions from time to time by posting a revised version on this page. Continued use of Service Strike after updated terms take effect means you accept the revised terms. We may also provide notice through the platform or by email when appropriate.
These terms will be governed by applicable law in the jurisdiction identified in your final commercial agreement with Service Strike, if one exists. If you have questions about these terms, please contact us through the Contact Us page before using the platform.